Returns, Orders & Payments Policy
Returns & Exchanges Policy | Bdour Al Qurashi Store
Dear Valued Customers, due to the sensitive nature of our products (fragrances) and our unwavering commitment to public safety and high-quality standards, our policy adheres to the following strict guidelines:
1. The Golden Rule
To maintain the integrity and hygiene of our scents, all sales are final. We do not offer exchanges or refunds once an order has been processed and shipped. Returns based on personal scent preference or change of mind are strictly not accepted.
2. Exclusive Exceptions
Requests for exchange or return will only be considered in the following two cases:
- Damaged or Leaking Items: If the fragrance arrives damaged or leaking due to shipping.
- Manufacturing Defects: In the event of a clear technical flaw (e.g., a malfunctioning atomizer/spray) that prevents use.
3. Claim Requirements
To be eligible for a claim, the following conditions must be met:
- Timeframe: You must notify us of the damage or defect within 24 hours of receiving the order.
- Proof: A clear video must be provided as evidence, showing the damage or defect upon opening the package for the first time.
- Condition: The product must remain in its original packaging and must not have been used.
4. Payment Policy (Tabby & Tamara)
- Orders completed via Tabby or Tamara are strictly non-refundable.
- In cases of verified damage or manufacturing defects, the item will be exchanged only for a product of the same value.
- The customer remains responsible for completing all installment payments to the financing provider (Tabby/Tamara) according to their agreed-upon schedule.
Note: Bdour Al Qurashi Store is not responsible for any claims reported after the initial 24-hour delivery window.
